Q & A
CAN I CHANGE OR CANCEL MY ORDER?
We are committed to getting your order to you as quickly as possible.
Therefore, once your order is placed, it generally goes immediately into the fulfillment process and may not be cancelled or changed.
If you realize you've made a mistake after placing your order, please contact us immediately.
HOW DO I CLEAN MY FM SLIDES?
We recommend using a wet wipe to clean your FM slides.
CAN I EXCHANGE OR RETURN MY FM SLIDES?
RETURNS
If you are not 100% satisfied with your purchase, you can return your web order from shop@freedommoses.co.za for a full refund within thirty (30) days from the date of purchase. The returned items must be unworn, unused, unwashed.
Email your return request here: shop@freedommoses.co.za
Once your return is received and inspected by Freedom Moses Return Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
For additional information regarding returns, please contact Freedom Moses Customer Service at:
South Africa: shop@freedommoses.co.za; +27 (0)31 003 8897 (EXT 2652)
EXCHANGES
We do not process any direct exchanges; there is no exception to this process. If you would like to exchange any items, you would return the item as stated above, then simply place a new order online for the items you would like in exchange. For the best service and selection, please return the items pursuant to our return policy and place your order for replacement items online.
I AM NOT SURE ABOUT A SIZE OR FIT – CAN YOU ASSIST?
We recommend sizing up if you like your FM slides more spacious and slightly wider.
Jump down a size for a tighter and more supportive grip.
Find our size guide here: Size Guide
I MADE A MISTAKE ON MY SHIPPING ADDRESS; CAN I FIX IT?
Please contact us at shop@freedommoses.co.za.
Changes to shipping addresses can only be made within the first hour that the order is placed but cannot be guaranteed especially if the time has passed.
Kindly note, changes to shipping addresses may cause a delay in processing, transit and/or delivery times.
WHY HASN’T MY ORDER STATUS UPDATED?
Your order may be on hold for various reasons.
It can either be a problem with the address given, such as your shipping address missing an apt/street number, an invalid shipping address, invalid phone number or processing payment. Other times, there are delays with the shipping company.
Please know that we are working effortlessly to make sure your packages arrive in a timely manner!
Please check your email to see if we contacted you or contact us directly at shop@freedommoses.co.za
WHEN WILL MY ORDER SHIP?
Your order should arrive up to 8 business days from the time you ordered.
You will receive an email confirmation once your order is processed for shipment.
Be sure to check your spam folder and add shop@freedommoses.co.za to your address book.
HOW MUCH IS SHIPPING?
We offer FREE shipping for all orders!
WHERE ARE FM SLIDES MADE?
Our Products are manufactured through a carefully selected network of suppliers located around the world.
Our largest manufacturer and material supplier is located in China.
We emphasize the importance of a fair workplace for all which includes equal pay, equal work opportunities, and zero tolerance policy for child labour.
Our partners use different types of audits which help us understand how they work and identify potential risks.
Additionally, we visit our partners a few times a year to ensure quality control for our business.
We put sustainable trade at the heart and soul of our business!
CAN I RETURN OR EXCHANGE SALE ITEMS?
All items offered on sale, discounted price or promotional items are sold as-is and are a “Final Sale”.
There are no returns, refunds or exchanges accepted.
HELP! MY PACKAGE WAS LOST/STOLEN.
Please contact us immediately if you suspect your package has been Lost/Stolen.
HOW DOES FREEDOM MOSES GIVE BACK AND HELP THE ENVIRONMENT?
At Freedom Moses we are very passionate about environmental safety and care.
Our products are 100% vegan and do not test on animals.
We are almost completely recyclable* and are working to improve on this every day.
Additionally, we make sure to give back to the community to ensure a thriving and happy population.
*Please check your local recyclable symbols to see how your shoes can be recycled.